FAQs

Shipping Information

Domestic Shipping Options:

-Standard Shipping with USPS First Class Package Service – FREE on all orders [delivery in 3 to 7 business days]
-Expedited Shipping with USPS Priority Express – $20.00 [delivery in 1 to 2 business days]

International Shipping Options:

– Expedited Shipping with USPS First Class International Package Service: $12.00 Flat Rate. [delivery in 5 to 15 business days]

Did my order ship? When can I expect it?

Your order will always be shipped within 48 hours of ordering. Orders that are placed during the weekend will ship out on Monday. Arrival times are based on time of departure. To confirm, you’ll receive an email with a link for tracking when your order ships. If you don’t receive your order in the time specified, email support@allett.com and we’ll help you out.

Does my order have tracking?

Yes. You’ll receive an email with a link to track your order as soon as your order ships.

What’s your return policy?

We accept all returns and exchanges within 30 days of purchase with no questions asked. We need proof of purchase and the wallet must be in like-new condition. We will cover all shipping charges for returns for refunds and warranty returns. However, please note that you will need to cover your own shipping charges if you are looking to exchange your wallet for another style.

Please call us at 619-255-9544 or email us at support@allett.com to arrange a return or exchange.

What kind of warranty do I get?

If one of our products becomes structurally unsound (torn stitching or material, broken pocket or zipper) within three years of normal use, we’re happy to replace the item. You must be able to give us proof of purchase. Take a look at our returns and exchanges policy for more info.

Do you have any promo codes or sales going on?

We’ll sometimes have promo codes and sales throughout the year. The best way to find out is to visit our website (hey, you’re already here!) and sign up for our mailing list.

What happened to the sail material?

We’ve been around for over 20 years, and since we started we’ve been growing, refreshing and expanding our product line. This includes trying out new materials for our wallets based on all kinds of feedback. No matter which changes we make, we’ll always maintain our guarantee of durable, lightweight, and thin wallets.

What’s RFID?

RFID stands for radio frequency identification. RFID chips are typically put into credit cards, passports, enhanced driver’s licenses and global cards to hold personal information like your name, credit card number, passport numbers, address, and date of birth. RFID chips make payment faster, and help to identify you more efficiently. For example, by transmitting information quicker, international borders can get people through more quickly. The trouble is, while this technology can be used to make things better, it can be used negatively too. A common example is identity or credit card fraud. Hackers can use individual scanners that they own, out in public, to steal information straight from your pocket without you even knowing.

How does RFID protection work?

Allett RFID wallets provide the same RFID blocking security used by the US Military. Within the layers of your wallet lies a multi-metalized liner that blocks RFID signals up to 3000MHz. This tightly weaved nickel and copper liner offers total security against RFID signals even in close quarters. This is great for you, as it means you can use your RFID chipped cards when you want to, without the fear of having your data stolen without you knowing. It’s also corrosion and wear resistant, so you can expect many years of secure protection with an Allett RFID wallet.

Will you make a non-leather RFID wallet?

At the moment, our RFID wallets are available in leather. We’re looking to expand our RFID line in the future to cover different styles, colors and materials. The best way to be the first to find out about any changes to our RFID line would be to sign up for our mailing list on the website.

Do you take on custom orders?

We certainly do. Please contact one of our wholesale reps via email and they’ll be able to help you out with setting up your custom order: bridget@allett.com / tony@allett.com . Please keep in mind, custom order jobs will require a piece minimum.

How does the original hold 24 cards?

Our original wallet has four pockets big enough to hold up to six cards in each of them. Don’t worry, though. Even at full capacity, your wallet will still be thinner then a regular-sized wallet with nothing in it.

Does stacking my credit cards harm the cards?

Nope. Even in stacks of six, your credit cards will still be safe. You don’t have to worry about demagnetization of the strips. After twenty years of stacking cards this way, we’re absolutely sure your cards will be in good working condition.

What stores sell your product?

Many retailers sell Allett throughout the United States and even worldwide. Check our Dealer Locator to find the store closest to you.

Do you have a storefront?

Unfortunately, we don’t have our own store front yet. We are, however, carried by many retailers throughout the States and worldwide. Check our Dealer Locator to find the store closest to you.

How do I carry Allett products in my store?

We would love for you to carry our products in your store. Check out the Become a Retailer page.

Where do you ship from?

San Diego, California.

What if something I order goes on sale?

If it’s within 14 days of your purchase, let us know and we’ll adjust the price. The original place of purchase must be the Allett website in order to receive credit. Adjustments will be made in the original form of payment. Purchases made through anywhere other than the Allett website are excluded from price adjustments.

 


Product Care

Cleaning your Allett

Washing your Allett SoftTech Nylon wallet with a clean wet towel will help to keep your wallet looking like new. Gently rub or dab the towel on the outer and inner surface of the wallet. We recommend using a small dab of mild detergent mixed with warm water to relieve any stains from the material. Allett Leather wallets should not be treated with water.

Replenishing Water Repellency

A durable water-repellant finish is applied to most water resistant products during construction. This keeps the fabric from becoming saturated when in contact with liquid. This coating needs to be replenished occasionally when water is no longer beading up. Grangers brand has always been our favorite, however there are many good options on the market. Be sure to use only a light coating of a spray on a waterproofed product.

 


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